642-165 free dumps

Cisco Unified Communications Contact Center Express Implementation(UCCX)
642-165

Exam Number/Code : 642-165

Exam Name :
Unified Communications Contact Center Express Implementation(UCCX)

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Questions and Answers :
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Update Time : 2013-3-28

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4.Presence integration is a Cisco Unified CCX feature available in which
of these packages?

A. Premium, Enhanced, and Standard

B. Premium
only

C. Premium with high availability only

D. Premium and
Enhanced

Answer: A

5.Which two tasks must an administrator perform on Cisco Desktop
Administrator to support presence

integration? (Choose two.)

A. Assign a
contact list to a CSQ.

B. Assign a contact list to a workflow group.

C.
Assign an SME to a contact list.

D. Assign a contact list to a skill.

E.
Assign an SME to a CSQ.

Answer: BC

8.With which product is Cisco Unified CCX integrated in order to allow an
agent to chat with an SME using

CAD?

A. Cisco Unified Presence

B. IP
Phone Messenger

C. Webex Connect

D. Microsoft Office
Communicator

Answer: A

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